Client Supervisor - Lifestyle Services


Client Supervisor

Salary:          £19634 per annum Grade 6 Pay Spine 16

Hours:           35 per week  Monday-Friday

Duration:       Permanent 

Date Posted:  19th June 2018

Closing Date: 29th June 2018

Location: Based at our Leighton House, Rednal – but must be prepared to work at any Headway building and requires own vehicle to travel around Birmingham & Solihull as required

Headway Birmingham & Solihull is recruiting for a professional, self motivated person with good leadership, organisational and interpersonal skills, to join our Lifestyle Services team.


The Lifestyle Service aims to offer brain injured people the opportunity to develop and maximise their skills, independence and personal goals. To access the community with support to attend social activities, group sports, appointments and develop their daily living skills. In many cases this will also provide respite to the family. This is delivered by providing 1to1 support workers for individuals.


The Role

As a client supervisor you will supervise a team of support workers to ensure the smooth running of the service including organising the day-to-day staff rotas and timetables, as well as supporting our brain injured clients to achieve their own personal goals


The Client Supervisor will monitor the cover on a rota with the team and respond to ‘on duty’ calls to ensure clients receive a service and staff receive support & guidance.  You will be required to provide cover to clients in the absence of the support worker.


You will deal with assessments and care plans for clients and be involved in the referral procedure.


You will assist the manager in the running of the service including co-ordinating the team to ensure that all shared responsibilities are fulfilled and systems maintained.


The successful candidate will need to communicate in a variety of different methods and be prepared to deal with challenging situations.  You will also be expected to work on your own initiative and show patience and understanding.


You will have a proven track record of motivating others including carrying out supervision meetings.  You will have experience of working with adults with disabilities, monitoring the care provided and identifying and resolving issues arising from the ‘day to day’ operation.


Candidates should have NVQII Health and Social Care and ideally have experience of working with brain injured people / people with disability


Other information

An enhanced DBS disclosure is required.  Expense will be met by Headway Birmingham & Solihull

CONTACT Sally or Alison on 0121 457 7541 (OPTION 5) for more information and an application form

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Call: 0121 457 7541​

Membership of HBS

Headway Birmingham & Solihull

Reg Office:  Leighton House, 20 Chapel Rise, Birmingham Great Park, Rednal, Birmingham B45 9SN

Registered Charity No 1008798                                               Company Reg No 2686647

Affiliated to Headway UK - The brain injury Association