Headway Birmingham & Solihull are a leading Brain Injury Charity.  Our ABI Services Team provide support, services and guidance for people with an Acquired Brain Injury enabling them to improve their independence at home and in the community leading to an improved quality of life.



Headway Birmingham & Solihull are looking to recruit a RECEPTIONIST / CENTRE ASSISTANT to work Monday to Friday (25 hours per week) to provide administrative and centre/reception services that support the smooth running of our New Sutton House centre.


Location: Birmingham & Solihull

Salary: £9.80 per hour, grade 3 pay spine 1 (unqualified) or £10.02 per hour grade 3 pay spine 1 (qualified)

Hours: 25 hours per week – Monday to Friday

Duration: Permanent

Date Posted: 18/03/22

Closing Date: 19/04/22

Duties include: -

  • A genuine interest in helping brain injured people and their families along with an understanding of the challenges of caring.

  • A good communicator at all levels with an open and friendly manner who is able to generate the confidence and respect of visitors and who also possesses a good sense of humour.

  • Able to run the company social media as per our policies and procedures, asking co-ordinators and service managers for content to upload and update details onto the HBS website regularly and inform managers of noticed changes whilst ensuring GDPR is followed and uploading planned posts weekly.

  • Confident in dealing with incoming/outgoing telephone calls professionally; handling, diverting and taking messages as appropriate. Ability to make outgoing calls on behalf of management as required.

  • To be part of the Headway House Team, working flexibly and contributing to wider activities and emergency situations as required, always upholding company policies.

  • Arrange and manage the lunch system. Assist with making drinks and lunches for clients, ensuring that they are served at the correct times.

  • Register attendances/absences of clients accurately, chasing clients who are not attending. Maintain Keep all files, records and databases updated, complete and in good order.

  • Supervise the arrival and departure of clients each day, including responsibility for collection and return of personal belongings.

  • Carry out assigned domestic chores at the end of each day e.g washing up, tidying and putting materials away. Cover general cleaning duties in the absence of regular cleaner

To formally apply, please submit a full CV detailing education and employment to date, and supporting statement (maximum 2 sides of A4) that clearly outlines your suitability and experience for the role to . Please include your interest and motivation in applying for this position.