Headway Birmingham & Solihull are looking to recruit an enthusiastic and creative CHARITY SHOP MANAGER to work Monday to Friday including alternate Saturdays (28 hours per week) at our Charity Shop based in Rubery, Birmingham

Location: Rubery High Street - Birmingham

Salary: £16,908.66pa (pro-rata at 28 hours per week), Grade 4, Pay Spine 10 (dependent on age and experience)

Hours: 28 hours per week – Monday – Friday (including alternate Saturdays)

Duration: Permanent

Date Posted: 04/11/21

Responsible for

  • Take responsibility for the overall management of running the shop, managing stock sales, management of Assistant Managers and Volunteers.

  • Ensure adequate volunteer cover for all days. Seek to recruit volunteers as required and train new volunteers in all aspects of the work. Ensure cover is always in place in the event of A/L, illness etc

  • Maintain a motivated, united and happy workforce of staff and volunteers


  • Ensure all monitoring of documents and accounts are accurate e.g., income sheets, sales targets etc, and be competent using MS office and email / online browsing & ordering etc.


  • Ensure all policies and procedures are followed accordingly, e.g., gift aid, volunteer inductions, Health & Safety by working in-line with HBS operation manuals. Be aware of Trading Standards regulations when selling items


  • Liaise with outside companies regarding purchases, technical issues – e.g., the till


  • Work to achieve and increase target sale outcomes for the shop, with the assistant manager and Head of Operations.


  • Ensure information about Headway’s services is given out with purchases and displayed effectively. Be proactive in promoting Headway Birmingham & Solihull services


  • Set up effective systems for receiving, sorting and labelling items for sale and rotate merchandise accordingly.


  • Ensure adequate levels of stock are out on the shop floor, also in the back room in preparation and actively seek new stock. Ensure that the shop is clean, tidy, safe and secure at all times


  • Actively promote donations from customers and local / wider community


  • Provide occasional cover to our Charity Shop located in Great Barr. Full driving licence preferred


Applicants must preferably be a car driver / owner and have experience of working in a charity shop or other retails.

We offer competitive salary, extensive induction, training and ongoing mentoring and support to our workers.


We will require an enhanced DBS disclosure, expense of which will be met by employer.




Download full JOB PACK


To formally apply, please either:-


Download our APPLICATION FORM and email to  or post to

Personnel Department, Leighton House, 20 Chapel Rise, Rubery, Birmingham. B45 9SN



Submit a full CV detailing education and employment to date, and supporting statement (maximum 2 sides of A4) that clearly outlines your suitability and experience for the role against the criteria provided in the person specification. Please include your interest and motivation in applying for this position. 

If you would like to have an informal conversation about this opportunity you can contact our Personnel Department;

  • Donna Rowe on 0121 457 7541


If selected for interview you will be required to supply further information and complete our internal Ethnic Monitoring Form.