Assistant Shop Manager


Assistant Shop Manager

Salary:          £8.60 per hour

Hours:           11 per week  over 2 days including alternate Saturdays

Duration:       Permanent 

Date Posted:  19th February 2019

Closing Date: 28th February 2019

Headway Birmingham & Solihull have an exciting new role at the Headway Birmingham & Solihull Charity Shop, New Road, Rubery, Birmingham  B45



Role includes:


  • To be responsible for assisting the manager in the day to day running of the shop.To ensure cover is always in place in the event of annual leave, illness etc.To cover for managers’ annual leave including full week 5 weeks each year, and to work co-operatively at all times, assisting the manager wherever required

  • Ensure adequate volunteer cover for all days.Actively seek to recruit volunteers as required and train new volunteers in all aspects of the work.

  • Ensure cover staff are adequately trained to cover in the event of both managers being off

  • Help to ensure all monitoring of documents and accounts are accurate, e.g., income sheets, sales targets etc, and be competent using MS office and email / online browsing and ordering etc

  • Provide a written monthly Management Report to the Operations Manager.

  • Follow HBS operations manuals re: gift aid, volunteer inductions, Health & Safety.Be aware of Trading Standards regulations

  • Work to achieve and increase target sale outcomes for the shop, with the Shop Manager and Operations Manager

  • It is essential that you have proven management experience gained in the retail or Charity sector

  • You will be target driven, highly organised and be able to recruit, develop and motivate a team of volunteers.  Strong visual merchandising skills are essential to support our presence on the High Street, along with excellent retail standards.You will be dealing with high volumes of donated stock (which you will be responsible for generating) and be passionate about driving sales whilst delivering exceptional customer service to maximise profits.

  • We would like to hear from you if you think you have the enthusiasm and commitment to meet the challenges and expectations of Charity Retailing



CLOSING DATE:   Thursday 28th February 2019



To apply – contact Sally Carrier 0121 457 7541 (option 5)

For more information and an application pack

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Call: 0121 457 7541​

Membership of HBS

Headway Birmingham & Solihull

Reg Office:  Leighton House, 20 Chapel Rise, Birmingham Great Park, Rednal, Birmingham B45 9SN

Registered Charity No 1008798                                               Company Reg No 2686647

Affiliated to Headway UK - The brain injury Association