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Our Mission, Aims & Values


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Our Mission Statement

To promote understanding of all aspects of brain injury and to provide information, support and services to people with brain injury, their families and carers

Our Objectives are to:

  • Promote awareness of brain injury & its consequences to actively seek to reduce potential incidents.

  • Make services known to newly brain injured people/families at the earliest stage and throughout the whole journey

  • Provide information, advice and support services for people with brain injuries, their families, carers and concerned professional people

  • Provide specialised rehabilitative activities to assist people with brain injury to regain independence, continued recovery and re-integration into the community

  • Develop links with appropriate agencies & establish working partnerships

  • Maintain good governance, management and staff ratios





Headway Birmingham & Solihull have a set of 6 core values that will flow through our culture and behaviour and to which all employees, volunteers and Trustees are committed to:

Every day, we do our best to put our principles into action through our work and our relationships with our users, business partners, communities and one another.


  • Putting ‘People First’

We support & care for our clients as we would like to be treated ourselves.  Users will be treated with dignity and respect and we will always act in their best interest.  We all value individuals and celebrate diversity.


  • Being ‘Safe’

Every client, person who works for or comes into contact with, Headway Birmingham & Solihull should be treated with dignity and respect and feel that they are in a safe and supportive environment.


  • Being open, honest & accountable

We are open and honest with others and ourselves. We ensure that our interactions with people are above reproach and we maintain the confidentiality of those we work with. We accept constructive criticism.  We accept responsibility and hold ourselves accountable for our work, actions and our results.


  • Striving for Excellence

We strive to deliver a service we are proud through continuous improvements and are dedicated to providing the highest quality across all services.  All staff should be passionate about the cause and be willing to give a bit more than ‘9 to 4’ when the work requires this. We want Staff to be proud of their work and uphold our good name.


  • Being professional & ethical

The charity and all who work for us shall uphold the highest levels of institutional integrity and personal conduct at all times.  People work cohesively across all departments for the good of the whole of Headway BS and recognise and respect the value and strengths of each other.


  • Doing ‘more with less’

We use resources to the full, waste nothing and do only what we can do best as specialists. We strive to maintain our principles by the ability to organize all our assets – physical, financial and human – for maximum productivity. In this way, our services will be delivered with the highest quality and efficiency at the least possible cost providing excellent ‘value for money’.

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