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VACANCY: COMMUNITY OUTREACH ADMINISTRATOR

 

Location: Leighton House, Birmingham Great Park, Rubery

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Salary per hour:   £11.78ph per hour
Job - Permanent: 15hrs per week, Mon - Fri - 1pm-4pm.

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Date posted: 25/11/24
Closing date: 29/11/24

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Our organisation, which has been established for over 30 years offers a variety of support services for people across Birmingham & Solihull with Acquired Brain Injury (ABI) and their families/carers.

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We are looking to recruit an enthusiastic, friendly, positive, caring and self-motivated Community Outreach Administrator who has the drive, personality and reliability to make a real difference to the daily running of our Community Outreach Service. Your role will involve the data entry and monitoring of administrative systems and processes.

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Our pay scale starts at the National Living Wage of £11.78ph, includes six levels of pay up to £12.21ph (for qualified and experienced Community Outreach Workers) and we have hours to suit your lifestyle.

 

The role requires: -

 

  • A genuine interest in helping brain injured people and their families along with an understanding of the challenges of caring. 

  • A good communicator at all levels with an open and friendly manner who is able to generate the confidence and respect of clients and carers and who also possesses a good sense of humour.

  • The use and care of PCs, data entry onto TAGtronics system,

  • Confidence in dealing with incoming/outgoing telephone calls professionally; handling, diverting and taking messages as appropriate. The ability to make outgoing calls on behalf of the Community Outreach Manager as required.

  • A flexible working approach with the understanding that this role is varied with no two days being the same

  • Taking responsibility for all the office administration management, maintenance and improvement of administrative systems, documents and monitoring alongside the ABI Services Administrator.

  • Use initiative and take responsibility for office administration tasks and improvement of administration systems, documents and monitoring etc working alongside the ABI Services Administrator.

  • Produce Welcome Packs for all new clients

  • Produce Support Worker packs for all new starters.

  • Assist the Office Team with typing up letters and reports.

  • Monitor the Support Workers visits using TAGtronics database system and chase Support Workers who have not logged their visits onto the system.

  • General administrative duties to meet the needs of the business as required.

  • Attend team meetings and feedback regularly to Manager regarding materials, resources, issues, suggestions etc.

  • Assist with special events, publicity and other work that may be important to the service

  • Uphold all Terms and Conditions of the post including covering in emergency situations as required and upholding all other policies such as Health & Safety, Equal Opportunities, etc.

  • Participation with wider activities of the Headway Birmingham & Solihull Team, through contributing to volunteering on at least one outside of hours event and assisting at one compulsory special fundraising event

  • Education to CGSE/O-Levels with a good standard of English, Maths, IT and Business Administration qualification.

 

Previous experience of working with people with disabilities in health and social care with a knowledge of brain injury is desirable.

 

The successful candidate will require an enhanced DBS, the cost of which will be met by the employer.

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Why join us:

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Annual leave – 33 days each year (including 8 bank holidays)
DBS Check – We cover the cost of your DBS check and update service check
Company Pension Scheme
Wellbeing Support, Advice and Guidance – Available via our in-house trained ‘Mental Health Champions’ and/or Employee Assistance Program though an online portal or over the telephone
Confidential Counselling Service
Free parking at our 3 centres (Moseley, Rubery and Sutton Coldfield)
Induction - Comprehensive induction and on-going training to include the Care Certificate to assist with your development in the role of Lifestyle Support Worker.
Brain Injury Certificates – Level 1 & 2 - Free specialist training in brain injury
Professional Development – We can support you to obtain a range of qualifications according to roles and support further development
Staff Referral Scheme – Receive a voucher for referring someone into a vacant role, if they are successful and start in role
GEM Awards – All of our employees are stars in our eyes and each year colleagues make nominations for our special awards.
Social events, fundraising and team building – We value all our employees and try to bring people together socially
Discounts – Available at High street retailers, days out, gifts, holidays and even when buying a car via the Blue Light Card Scheme that we will purchase for you.
Long Service Awards – Receive 1 extra day annual leave when you have reached your 5 year anniversary with us and thereon (10 years 2 days etc.)
£300 Voucher - Awarded for 10 years’ service
Special Birthday Days – Receive an extra day annual leave on your ‘milestone birthday’
Health Scheme – Employees can opt into the BHSF healthcare plan through which Headway B & S will pay at the basic level. This enables employees to claim back money towards general day to day healthcare such as opticians and dentists
Duvet Days – Be rewarded for coming into work with an extra day off for full year attendance
Respite Day – a day off for working carers who go above and beyond

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To formally apply:

 

A) Please submit a full CV detailing education and employment to date along with a supporting statement (maximum 2 sides of A4) that clearly outlines your suitability and experience for the role to personnel@headway-bs.org.uk. Please include your interest and motivation in applying for this position.

 

B) Download an application form here and a recruitment pack here 

 

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