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VACANCY: OPERATIONS MANAGER  

 

Location: Leighton House, Rubery, Birmingham (B45 9SN) and will be required to travel to our hubs and shops in Great Barr, Moseley and Sutton Coldfield.

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Salary: £32,887.40pa pro-rata (actual salary £9,396.40pa for 10hrs per week), Grade 9:1
Hours - 10hrs per week, Tuesday and Friday, 11am - 4pm (some flexibility required)

Duration: Permanent 

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Date posted: 13/10/2025
Closing date: 14/11/2025

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We are seeking an experienced and dynamic Operations Manager to oversee our daily operations and ensure the efficiency of our business processes. The ideal candidate will be responsible for the daily running of admin and financial systems for all service areas, oversee our Charity Shops, schedule compliance and take charge of all operational activities in the absence/delegation of the Head of Operations Manager.

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Key Responsibilities: 

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To be conversant with all department admin tasks and support HOO with any tasks as requested or to cover as required

  • To support procurement function, obtaining relevant quotes, sourcing suppliers and finding economical purchasing options

  • Update schedule of compliance and ensure all required tasks are completed on time and before any required notice periods

  • Provide regular support to the Accounts Administrator ensuring the day-to-day bookkeeping/record keeping on SAGE is completed effectively, to include salary/end of month involvement and monthly invoicing

  • Ensure there is a rigorous system for pursuing defaulting customers (debtors) and regularly chase and monitor these

  • Be fully conversant with all financial systems and develop them accordingly – SAGE, Accounts 50 and payroll

  • Produce financial reports for funders and Trustees at required times/at request of Managers

  • Oversee any building priorities in the absence of HOO – Supervise the Caretaker, deal with any booked maintenance, deal with any emergencies

  • Oversee with team the External Room Bookings system as part of Income Generation Plan

  • Be fully aware of all the building and maintenance systems, Health & Safety areas and Risk management system

  • To oversee the general running of the shops, line manage the Retail Managers etc, reporting to HOO

  • To deliver induction/training, supervision and appraisals as relevant and to assist in HR issues as required by the CEO – disciplinary investigations etc

 

Qualifications Required:

  • ILM Level 5 in Leadership and Management

  • Health & Safety Qualification

  • Business / Financial Management Qualification

  • SAGE 50 Accounts and SAGE Payroll

 

The successful candidate will require an enhanced DBS, the cost of which will be met by the employer.

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To formally apply:

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  • Please submit a full CV detailing education and employment to date, and supporting statement (maximum 2 sides of A4) that clearly outlines your suitability and experience for the role to personnel@headway-bs.org.uk .

  • apply via Indeed

  • Download a Recruitment Pack click here

  • Download an Application Form click here

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