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VACANCY: COMMUNITY OUTREACH - CLIENT SUPERVISOR 

 

Location: Leighton House, Rubery, Birmingham (B45 9SN) 

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Salary per annum £23,805.60 (Grade 6 Pay Spine 1) starting 
Job - Permanent: 35hrs per week, Monday to Friday and may include some weekend/evenings. On Call 24/7

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Date posted: 27/01/25
Closing date: 03/02/25

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Headway Birmingham & Solihull are looking to recruit a COMMUNITY OUTREACH CLIENT SUPERVISOR to work Monday to Friday (35 hours per week) providing client and staff supervisory services that support the smooth running of our Community Outreach Department.

 

The role requires: -

 

  • A genuine interest in helping brain injured people and their families along with an understanding of the challenges of caring. 

  • A good communicator at all levels with an open and friendly manner who is able to generate the confidence and respect of clients and carers and who also possesses a good sense of humour.

  • Supervision of staff to ensure the smooth running of the service including organising the day-to-day staff rotas and timetables.

  • Dealing with incoming telephone calls, handling/diverting/taking messages as appropriate.  Make outgoing calls as required eg seeking funding through Social Services, Case Managers, dealing with clients etc

  • Monitoring the cover on a rota with the team and respond to ‘on duty’ calls between 8 am and 10pm to try and ensure clients receive a service and for staff support and guidance.

  • Provision of cover to clients in the absence of Community Outreach Support Workers.

  • Dealing with Assessments and Care Plans for clients accessing the service and be involved in the Referral Procedure with the Co-ordinator/Manager.

  • Book/attend reviews with clients/workers as directed, after 1 month, 3 months, 6 months and annually for each client and where there are any changes of worker.  Update tasks/care plans accordingly.

  • Provide supervision/support to Community Outreach Support Workers to ensure they are completing the tasks correctly with their clients in conjunction with the Staff Mentor.

  • Ensure risk assessments are carried out for each client and that these are adequately monitored and updated regularly.

 

Previous experience of working with people with disabilities in health and social care with a knowledge of brain injury is desirable.

 

The successful candidate will require an enhanced DBS, the cost of which will be met by the employer.

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To formally apply:

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  • Please submit a full CV detailing education and employment to date, and supporting statement (maximum 2 sides of A4) that clearly outlines your suitability and experience for the role to personnel@headway-bs.org.uk .

  • apply via Indeed

  • Download a Recruitment Pack click here

  • Download an Application Form click here

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