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VACANCY: SUPPORT NAVIGATOR ​

 

​As a Support Navigator, you will act as a key point of contact for individuals affected by brain injury across Coventry & Warwickshire.

Working closely with hospitals, rehabilitation services, families and partner organisations, you will provide person-centred support, signposting and information to help people access appropriate services and resources.

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The role combines hospital outreach, enquiry-line support, partnership working and community engagement, ensuring individuals and families receive timely support throughout their recovery journey.

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Location: Community-based across Coventry, Warwickshire and bordering areas
Office Base: Birmingham, Rubery, B45 9SN also for meetings and training  
Salary: £28,119.00 per year for 37.5hrs pro-rata, actual £11,247.60 per year for 15hrs per week (Grade 6:1)
Hours: 15hrs per week (part time)
Contract: Permanent

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Date Posted: 19/10/26

Closing Date: 02/11/26

 

Key Responsibilities:

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Hospital & Community Support

  • Build relationships with hospitals, rehabilitation units and healthcare professionals across Coventry & Warwickshire.

  • Conduct regular visits to hospital and rehabilitation settings to promote Headway services.

  • Meet with brain-injured individuals and their families to provide information, reassurance and practical guidance.

  • Facilitate informal support meetings with patients and relatives during hospital stays.

  • Assist with referrals into Headway services and external support organisations.

  • Support families to access funding opportunities, legal support and community resources where appropriate.

 

Information, Advice & Guidance

  • Manage enquiries received by telephone and email.

  • Carry out initial assessments to identify individual needs and appropriate support pathways.

  • Provide information, emotional support and guidance to people affected by brain injury.

  • Signpost individuals to relevant services, including health, social care, welfare, legal and community-based support.

 

Partnership & Relationship Building

  • Develop strong working relationships with healthcare professionals, social care teams and partner organisations.

  • Promote Headway's services through presentations, events, hospital displays and networking opportunities.

  • Work collaboratively with legal professionals and other specialist organisations to support service users.

 

Administration & Reporting

  • Maintain accurate records, case notes and monitoring information.

  • Produce reports, case studies and outcome data.

  • Monitor referrals, enquiries and service activity using spreadsheets and databases.

  • Contribute content for newsletters, promotional materials and social media.

 

What We're Looking For

  • Experience working within health, social care, advice and guidance, community services or a similar environment.

  • Excellent communication, listening and interpersonal skills.

  • Strong organisational skills with the ability to manage multiple priorities.

  • Experience supporting individuals facing challenging, emotional or traumatic circumstances.

  • High standard of written English and report writing.

  • Good IT skills, including Microsoft Word, Excel and database/spreadsheet systems.

  • Ability to work independently and use initiative.

  • Full UK driving licence and access to a vehicle insured for business use.

  • Willingness to travel regularly throughout Coventry & Warwickshire.

 

Desirable

  • Experience working with people affected by acquired brain injury, neurological conditions, disability or caring responsibilities.

  • Knowledge of health and social care services across the local area.

  • Understanding of the challenges faced by people living with brain injury and their families.

  • Experience providing advice, information and signposting services.

  • Knowledge of welfare benefits and support services.

  • NVQ Level 3 in Adult Social Care (or equivalent).

  • Level 3 Advice and Guidance qualification (or equivalent).

  • Relevant degree or professional qualification.

 

Why Join Us?

 

As well as meaningful work, great colleagues and outstanding training, our paid roles offer:​

  • Annual leave – a generous 33 days each year (to include 8 bank holidays)

  • DBS Check – we cover the cost of your DBS check and further renewals once probation passed

  • Company Pension Scheme

  • Wellbeing Support, Advice and Guidance – via our in-house trained ‘Mental Health' Champions’, 'Menopause' Champions and 'Dyslexia' Champions and/or Maximus Mental Health services through an online portal or over the telephone

  • Induction - We pay for you to attend our comprehensive induction and on-going training to include the Care Certificate and E-learning Certs

  • Confidential counselling service

  • Free parking at our most of our sites according to limited availability

  • Free refreshments

  • Brain Injury Certificates – Level 1 & 2 - free specialist training in brain injury

  • We can support you to obtain a range of qualifications according to roles and support you with further development

  • Staff Referral Scheme – earn £25 for referring a friend into a vacant Headway Birmingham & Solihull position

  • GEM Awards – All of our employees are stars in our eyes and each year colleagues make nominations for our special awards

  • Social events, fundraising and team building – we value all our employees and try to bring people together socially

  • Blue Light cards provided for you to use at Highstreet retailers, days out, gifts, holidays and even when buying a car – Headway will purchase for you.

  • BHN Extras Discount Scheme

  • Long Service Awards – receive extra (pro-rata equivalent) annual leave after reaching 5 years and thereon

  • Milestone Awards - Voucher awarded for 5 years and every further 10 years

  • 20% off purchases in any Headway Birmingham & Solihull Charity Shop

  • Headway Anniversary Awards - salary increments given as per anniversary policy

  • Special Birthday days – an extra day leave on your ‘milestone birthdays’

  • Health Scheme – employees can opt into the BHSF healthcare plan and Life Insurance scheme through which Headway B & S will pay at the basic level. This enables employees to claim back money towards general day to day healthcare such as opticians and dentists

  • Duvet Day – get rewarded for coming into work with an extra day off (equivalent to usual working day/pro-rata) for completing a full year’s attendance without any time off (from April – end March). This will not take into consideration any absences which are related to a declared/known disability or pregnancy.

  • Respite Day – a paid day off awarded for working carers who go above and beyond

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Even though we are a small charity we feel we offer many great benefits that will hopefully make you 'feel valued, feel well balanced & feel looked after'

 

How to Apply

To formally apply, please submit a full CV detailing education and employment to date along with the supporting statement below (maximum 2 sides of A4) that clearly outlines your suitability and experience for the role against the criteria provided in the person specification. Please include your interest and motivation in applying for this position. 

Please send your application to personnel@headway-bs.org.uk 

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